Services & Solutions
 

Unified Communnications & Collaboration



Unified communications & Collaboratio (UC&C) is the integration of real-time communication services such as  instant messaging (chat),  presence information, telephony (including  IP telephony),  video conferencing desktop sharing, data sharing (including web connected electronicinteractive whiteboards),  call control and  speech recognition with non-real-time communication services such as  unified messaging(integrated  voicemail e-mail SMS and  fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

Components

With unified communications, multiple modes of business communications are integrated. Unified communications is not a single product but a collection of elements that includes:

  • Call control and multimodal communications
  • Presence
  • Instant messaging
  • Unified messaging
  • Speech access and personal assistant
  • Conferencing (audio, Web and video)
  • Collaboration tools
  • Mobility
  • Business process integration (BPI)
  • Software to enable business process integration