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Managing Across the Life cycle (Official ITIL Experr Certification)

 

COURSE OVERVIEW

Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation   and Continual Service Improvement.

This course also prepares participants for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification.


WHAT YOU WILL LEARN

Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:

  • Introduction to IT Service Management Business and Managerial Issues
    Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, and the relationship between Business and IT, and how to achieve business value
  • Management of Strategic Change 
    Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
  • Risk Management
    Identification, evaluation, analysis, correction and control of internal and external risks
    Understanding Organizational Challenges
  • Managing the Planning and Implementation of IT Service Management (ITSM)
    Activities during Plan, Do, Check, Act, strategy aspects, the 4P's of Strategy Identify the considerations for policies, strategy, design, and transition 
    Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
  • Understanding Organizational Challenges 
    Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
    Knowledge management and security of information
  • Service Assessment 
    Service measuring and reporting, monitoring, benchmarking and assessing achievements
    Corrective action and Improvements from a Business Perspective
  • Understanding Complementary Industry Guidance
    Understand the value of and distinguish between the complementary practices and how they support ITIL initiative


COURSE & INSTRUCTOR ACCREDITATION

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and PEOPLECERT.

Your instructor is a highly experienced ITIL-certified member of Pink Elephant's consulting team.  Further, he or she is qualified to teach this course as defined by Pink Elephant's internal Certified Trainer Program.  You can expect to learn from an individual with the industry's deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant's vendor neutrality - as well as many years of experience implementing ITIL processes in a variety of organizations worldwide. 


WHO SHOULD ATTEND & PREREQUISITES

  • Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module
  • Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization
  • IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
  • Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Candidates wishing to be trained and examined for this qualification must already have acquired two (2) credits from the ITIL Foundation certificate and, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.

Your certificates must be presented as documentary evidence to gain admission to this course. 

To be eligible for the MALC exam, candidates must also have fulfilled at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus, as part of a formal, approved training course/scheme.  


EXAM, CERTIFICATIONS & AWARDS
 

  • This course prepares participants for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. A 120-minute exam is scheduled on the last day of the course (if purchased). It consists of ten (10) multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, twenty sample exam questions are delivered during the course. A passing mark of 70% is required to receive your certificate
  • 5 ITIL credits upon passing the examination
  • You will attain 32 professional development units (PDUs) for Project Managers
  • You will attain 12 Continual Processional Development credits (CPDs) from Professional Recognition for IT Service Management (priSM)