What is an ITIL® qualification?
The ITIL Certificates are designed as - IT Service Management -
qualifications. They are aimed at all personnel who wish to become
familiar with the best practices for IT Service Management, as
defined in the OGC IT Infrastructure Library guidelines.
What does having ITIL® Certification mean?
The holder of the Foundation Certificate in IT Service
Management should be aware of the techniques, processes and
functions in the core ITIL® publications of Service Strategy,
Service Design, Service Transition, Service Operation and Continual
Service Improvement. He or she should be able to relate this
knowledge to wider IT issues and to their own work environment.
How do I get recognized in ITIL®?
To get recognized in ITIL® as an individual you need to achieve
certification by taking an ITIL® examination through a recognized
exam centre. There are several levels to
ITIL® certification and which one aim to reach will depend on your
current career level and your aspirations for the future.
For companies wishing to adopt ITIL®, the route tends to be
slightly different. The biggest decision is
deciding if ITIL is right for you, and that
requires an investment of time, collecting and reviewing
information from the marketplace.
Why do I need an ITIL® Qualification?
The majority of people that consider ITIL® as a qualification do
so for career and personal development reasons. Often this is
driven by a change of job or career, where you notice that to get
to the top of the CV pile, you need to have an extra qualification
like ITIL (even if you have been involved in service management
successfully for many years without it). In many advertised
positions ITIL has become a prerequisite.
The majority of companies that implement ITIL® also encourage
their employees to take the exams. If your staff has accredited
ITIL® qualifications, then you can present your company as using
ITIL®. This works particularly well where you tender for or supply
to any large IT organizations or outsourcing companies.
Can I use the ITIL® Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty
much everything you need. However it is hard work, and often your
own interpretation of ITIL may be different to that required. If
you are working on a shoestring budget, then this may be the only
option open to you, but with all the extra study involved, your
time may be better spent learning using an accredited course.
For the intermediate or diploma levels in is compulsory to
attend an accredited training course.
What languages are the ITIL® examinations available in?
The Foundation examinations are available in English, French,
Spanish, German, Portuguese, Chinese, Japanese and Russian. The
Practitioner examinations are available in English only. The
Service Manager examinations are available in English, German and
If I take ITIL® Foundation in another language do I still have
to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English
as well as the Spanish terms. The ITIL® terms can be found in the
How long do I have to wait for the results of my
multiple choice examinations?
For each multiple choice exam, every candidate receives the
result paper and certificate within four weeks after the
How can I specify how my name should be printed on the
At the start of the examination session one fills in the
Personal Data Form. On this form there is an item where you can
specify exactly how your name should be printed on the
What happens if I fail an exam?
In the unfortunate case you failed an examination; you can take
part in another examination session. This does not necessarily have
to be at the same examination centre.
For the retake of a ITIL® Foundation examination you could for
example turn to one of the Prometric Testing Centers. There is no
limit to the number of times you can retake the examination.
What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based
examinations. The - ITIL® Foundation examination is one of the
examinations available in the Prometric Authorized Testing
What is the difference between EXIN and ISEB?
"We were asked by one of our major clients if there was a
difference - we took the short route and had the controlling body
officially clear the issue, Seala said. "According to Richard Wills
of the OGC, the only difference between the two is that their
respective services are offered in different parts of the
What is ISEB?
The Information Systems Examinations Board (ISEB) is a division
of the British Computer Society. ISEB was created in 1990 from the
Systems Analysis Examinations Board (which was set up in 1967).
ISEB administrates examinations and issues certificates in a
variety of subjects in the field of information systems
engineering. A list of qualifications can be obtained from